Policies

Cancellations

In order to offer fantastic services at fabulous prices, we kindly ask that you give us 24 hours notice for any cancellations or changes to your appointment. We know, we know…sometimes life gets in the way and last-minute cancellations are beyond your control. Please know that this prevents us from filling your appointment slot with another paying customer. When making appointments, Fiddleheads reserves the right to collect credit card information, which will be charged for every service scheduled in the event of a last-minute cancellation. Boo.

Scheduling Appointments

We adore each of our clients and prefer to speak with you by phone, as questions often arise as we’re scheduling appointments. Please call 202.232.3800 to arrange your appointment.

Pricing

All services are priced a la carte and subject to change without notice. To maintain the reasonable rate of our chemical services, those services include a quick blow-dry or diffusing only. Your stylist would be happy to schedule additional time for a finished styling, which includes a straight blow-out, flat-iron, and/or use of a curling iron.

Payment Types

Fiddleheads accepts Visa, Mastercard, and Discover cards. Please be aware that we are unable to accept personal checks.

Gift Certificates

The gift of gorgeous! Who wouldn’t appreciate a Fiddleheads gift certificate?

Corrections

We hate to hear it, but sometimes it happens…your service leaves something not quite right. If you feel there’s room for improvement, it’s always best to ‘fess up right away—we want you leaving happy! But of course, sometimes you need to digest. If you’re not thrilled with your look within one week of your appointment, we will gladly do our best to correct any issues that may arise with your hair. Please understand that refunds are not offered for services or products.

Privacy

We know how it is—you get WAY too many pesky emails. In order to protect your privacy, be assured Fiddleheads never sells mailing lists or any contact information to third parties.